ShippingWe use Royal Mail Post, Parcel Force, or Courier. Shipping cost is calculated during checkout.
ReturnsWe accept back any goods which are not satisfactory for a full refund providing they are in an unused, un-opened and in an "as new" condition within seven days from the day you receive the goods. Orders from customers who abuse this returns policy shall be cancelled imediately. Please let us know that you will be returning the goods within 7 working days of receipt by sending an email to support@rc3d.co.uk You also have an unconditional right to cancel your order within 7 working days from receipt of the goods without giving a reason and we will then refund your money as soon as possible (but within 30 days of your cancellation and return of the goods). A restocking charge of 15% will be made for any goods returned which are not faulty and returned outside of the above policy.This does not affect your statutory rights as a consumer. To understand your obligations as a merchant/customer in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
